HelloV uses WhatsApp as a platform for instant background screening for customers. HelloV is powered by Hello Verify, a leading background screening company in India. We provide a compliant and robust background screening process to help large enterprises, small businesses, start-up’s & individuals to build successful relationships with their applicants based on trust & safety. We work with over 100+ of India’s largest companies & we have conducted over 5 million background checks.
HelloV WhatsApp service provides you with a simple & instant process of getting a background check report-
1) Fast & Paperless process - 3 simple steps- Just click, upload & get a background report.
2) Consent - Our background checks can only be initiated once the consent has been taken from both requestor and the verified individual.
3) Compliance - We ensure bank level security; we also monitor threats to ensure data security.
4) Accurate Results - Our automation services ensure zero human interaction for accurate results & help you with quicker decision making.
5) Insights - Our reports are extremely concise & yet contain all the information required to take an informed decision.
HelloV WhatsApp services provides you with the fastest, accurate & robust background screening solution. You can choose services like-
1. Verify Myself – Share your profile to build trust & credibility among your community. Example- like recruiter / landlords etc.
a) Get Verified – Get your own profile verified. Start your check of Identity & Criminal record.
b) Get Verified for Hiring – Are you a new hire? Get your profile verified for hiring. Verify your Identity & Criminal record & Employment.
2. Verify Someone Else – Verify your employees, drivers, nannies, domestic help etc. to help you make quick, well informed hiring decisions & ensure a safer environment.
a) Verify Driver / Nanny / Domestic Help – Anyone can do instant check on drivers, Nannies & Security guards to build a safer environment to stay.
b) Verify Employee – Our instant background checks will help you to hire smartly & accurately.
c) Verify Anyone – Looking to verify someone? We help you to take quicker decisions.
HelloVerify connects to multiple data sources to gather information about individuals. Our technology uses advanced Artificial Intelligence & Machine Learning to search, filter & find records from large data sets. We have simplified this process through WhatsApp, making it easier for you to conduct a background check on an individual in 4 simple steps-
a) Validation - Request the type of background check (Get Verified or Verify Someone Else-Driver / Nanny / Employee). A Consent Form is sent, via a link, to the person being verified (applicant). Once consent & information is received, the verifier needs to pay the amount to start the verification.
b) Discovery - At this stage, HelloVerify conducts a search to examine the candidate’s contact with law enforcement. We match the credentials provided to us with the E-court records to get the candidate’s criminal record.
c) Investigation - We use the information made available to us by the candidate to ensure that the criminal record found is actually theirs and not someone else with a similar name.
d) Generating report - Once all the information is obtained, the results are compiled into a simple, concise report for the candidate to access. You will receive the verification report within 24-48 hours on your WhatsApp account.
It's an interactive platform which has laid down a step-by-step process based on the selection of the package. Information is available along with the documents required to initiate the verification process.
HelloV is an automated process with zero human interaction. Just give a missed call at +91 11-6656-2930 or send “HelloV” on WhatsApp at +1 (415) 792-4931 to start the process and submit the information/documents.
Hello Verify needs the candidate’s name and address proof (Driver’s License / Adhaar Card) to find previous addresses, aliases, and possible criminal records.
Background check takes 24hrs to process and once the process is completed and the application is completely filled, the report will be shared on WhatsApp instantly.
Once you have registered with HelloV, please ensure-
a) Order Id has been generated
b) Candidate has furnished the required information within the timeframe
The background verification will be completed after 24hrs of all the information being received to conduct the verification.
Once the payment is successfully made at HelloV WhatsApp service, the receipt of the payment & the report is shared on WhatsApp.
Conducting a background check is a long & tedious process. HelloV uses Artificial Intelligence and Machine Learning expertise to automate the process and get you the report faster. However, in some cases there might be a small delay due to manual scripts, data in unstructured manner, lack of single depositories. The most common reasons are-
a. The background check is pending with the court - Criminal Checks may take longer as the automation level of the records may vary state to state. Hello Verify uses an expert team to analyse the data remotely, however some courts are inundated with thousands of requests daily and lack electronic records systems. In such a case, it may take up to 3-15 days to provide you with the accurate results.
b. Multiple ID Proof – An applicant has multiple ID proofs with name mentioned differently on each ID proof, we may have to conduct a manual check to ensure that their record is not mixed up with someone else with the same or similar name. This can cause your background report to take longer.
c. Employment Records not updated - Employment history is not updated or digitalized in most organization. Hello Verify would have to conduct a manual check to ensure the accuracy of the information verified, that may take longer than usual.
With our expertise in the process and our proprietary software, we have reduced turnaround times significantly & we strive to get you the report in the shortest time possible. For updates on the process, please connect with Hello Verify at firstname.lastname@example.org.
A background check cannot be cancelled once the applicant has given consent and authorization. Once the payment is made successfully, the process gets initiated instantly.
HelloV ensures maximum possible accuracy when reporting criminal records.
We use Named Entity Recognition concept to solve the problem. We created our model and trained it based on our findings by tagging specific field in the document itself. This model can predict that the particular word belongs to a name or PAN Card or something else for unseen documents.
We use Document Classification and Image Classification Technique to achieve the solution. Scenarios like- classification of ADHAAR, Drivers Licence, we use Convolutional Neural Network for deep learning approach.
Record matching is the process and standard we follow to avoid over-reporting or under-reporting of criminal records. In other words, we maintain process to avoid-
1. Reporting an offense for a person other than the candidate
2. Not reporting a reportable offense for the candidate.
HelloV has automated the process to ensure the accuracy of reports and maximize the probability of correct record matching.
A consent is an agreement between the individual & Hello Verify granting permission to conduct the screening process. A background check is initiated only after the consent and the authorization of the requestor, ensuring the privacy of data being used.
Hello Verify provides a robust & compliant background screening solution. We streamline the application process for background checks. With the help of Artificial Intelligence and Machine Learning we provide the fastest, most accurate & compliant screening solution hence ensuring the authenticity of the verification in the report. We work with over 100+ of India’s largest companies & have conducted over 5 million background checks.
There are multiple packages designed to suit the requirement of the customer. These, along with the charges will be listed on WhatsApp once the process is initiated.
You can make a payment using your debit / credit card. All the payments made to HelloV, goes through 3rd party gateway which is PCI DSS compliant. Hello Verify is ISO 27001, Data Security Certified.
We are responsible for providing the best possible match for the input data given & the records available to us at any given time. We limit our liability to the extent of the information provided by court system to generic public records that are not present in our database at any given point in time. Given the nature of fragmented, incomplete data in India’s online court records and legal records, we will only indicate a possible match. We will make every effort to fetch records as they become public in any online court records system in India.
If you don't see a certain criminal record on a background report, you may question whether the report is accurate. Many states restrict the access provided by court system to generic public records that are not present in the database at any given point in time. Hello Verify adheres to the regulations concerning what information we can report.
Our reports are based on the information given to us and as per the industry practice. If you believe the report is inaccurate or incomplete, send your query at email@example.com & Hello Verify will review and verify the contested information during the reinvestigation. We are committed to resolving the dispute quickly & accurately.
The background check report indicates a candidate's background based on criteria determined, the data provided by the applicant and the data we have verified from the source. The results are then conveyed to you through our concise, simple to comprehend reports, the report will highlight any discrepancy if found. The final outcome of a report is defined as below-
a) Green: The report is complete and does not contain adverse information on any of the screenings.
b) Consider: The report is complete and contains some information for you to evaluate. The checks conducted were not an exact match.
c) Red: The report is complete and certain discrepancies have been identified in the information provided by the candidate.
HelloVerify understands the importance of the screening process, hence reminder emails are shared with the requestor and the recipient both, to complete the process within the timeframe of 72hrs. We will issue a report as it stands with all the information provided.
The objective of background checks is to ensure accurate and legit information is shared about the individual. Background checks are meant to help create trust and safety in the society and the workplace. The profile can be used as a prospective employee & in communities like recruiter / landlords etc.
While we hope that we’ve answered all of your questions in these FAQ, we understand that you might have questions or there might be issues we haven’t addressed. If that is the case, please contact our support team at firstname.lastname@example.org.